long will it take to receive my order?
All our candles are hand poured
at the time your order is placed. Candles must set up before
shipping so most orders will ship 2 to 5 business days. There are
occasions when it may take a few extra days, if it is a extremely
large order or during the busy Holiday season.
Remember burning candles safely is
your responsibility. We are not responsible for any misuse of our
Rustic Scents Candles shall not be
responsible for any injuries, damages or losses of any kind due to
your use of any product purchased from Rustic Scents Candles.
Your purchase from Rustic Scents
Candles signifies your acceptance of the aforementioned information
To protect the integrity of my products, I do not accept returns. If
you have any problems with your order I will do all I can to resolve
the issue and make things right with you.
In the case of damaged product, please
contact us immediately at
sales@Rusticscents.com , with "Damaged Candles" as the subject
of your email. We must know within 3 days of receipt in order to
make the appropriate claim with the carrier. We will provide you
with instructions which usually involves filing a claim with the
carrier. The carrier usually requires seeing the package.
Yes we do except credit card master card visa , we prefer Pay Pal
but will also accept check or money orders. With Pay Pal it is free
to buy and you may use a credit card with no cost to you as the
buyer plus the added protection of Pay Pal . With Pay Pal you may
also use a direct debit account .Use the below link for information
and to register. You may use Pay pal without having account with pay
We ship to the U.S. and Canada. If
you have an international order request, please send us an email at
and we may be able to accommodate you.
Our Commitment To Privacy
Your right to privacy is very important. RusticScents.com
recognizes that when you choose to provide us with information about
yourself, you trust us to act in a responsible manner. We believe
this information should only be used to help us provide you with
better service. That's why we have put a policy in place to protect
your personal information.
The Information We Collect
In general, when you visit our website and access information, you
remain anonymous. However, we collect personal information for two
I do my best to keep each scent
stocked. In rare cases of a large order of one scent, I may run out
but will do my best to get a new supply in within a few days. In the
event your order is delayed I WILL email you to let you know
- Ordering Products
When ordering a product from Rustic Scents , we request shipping
information, such as your name, street address, e-mail address,
and telephone number. This information will remain confidential
and will only be used to ship you your product. .
- Submitting Feedback
If you have a question or concern, you may submit feedback via
our contact page. We request your name and e-mail address in
order to respond to your comments. This information will not be
shared with third parties or used for other purposes.
Please allow 1 - 4 days for
shipping. Any orders under $5.00 will have a 50 cents handling
charge to cover box, tape, bubble wrap etc. Any multiple orders that
can fit will be mailed in the flat rate USPS Priority box if this
saves in shipping. I prefer always using priority but smaller orders
will carry an option. Insurance is optional and paid for by buyer. I
package very carefully and expect your items to get to you safely!